Terms & Conditions
These Terms and Conditions explain your rights and responsibilities when joining Sensational Travel Services as a home-based travel agent.
These Terms and Conditions (“Terms”) govern your access to and use of the Sensational Travel Services website, platform and services. By registering as an agent or using any part of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
These Terms apply to all users, agents and visitors accessing our platform from the United Kingdom or any other location.
1. Definitions
For the purposes of these Terms, the following definitions apply:
Company, we, our or us: Refers to Sensational Travel Services.
Agent, you or your: Refers to any individual who registers to use our platform as an independent travel agent.
Platform: Refers to our website, booking system and all related digital services.
Subscription: Refers to the recurring fee paid by agents to access our services.
Commission: Refers to the payment earned by agents for completed travel bookings.
Client: Refers to any customer for whom an agent arranges travel services.
Supplier: Refers to hotels, airlines, tour operators and other travel service providers.
2. Eligibility
To register as an agent with Sensational Travel Services, you must:
Be at least 18 years of age.
Have the legal capacity to enter into a binding contract.
Provide accurate, complete and up-to-date registration information.
Not be prohibited from providing travel-related services under applicable law.
Maintain a valid email address and up-to-date contact details.
We reserve the right to refuse registration or suspend or terminate accounts that do not meet these requirements.
3. Agent Subscriptions and Fees
3.1 Subscription Plans
We offer subscription plans that provide access to our platform, training and support services. Current subscription prices and plan details are displayed on our website and may be amended in accordance with these Terms.
3.2 Payment Terms
Subscription fees are payable in advance on a recurring basis. Payments must be made using an approved payment method through our platform.
By subscribing, you authorise us or our payment provider to charge your chosen payment method on each renewal date, subject to the applicable payment terms.
3.3 Failed Payments
If a payment fails, we may notify you and suspend access to your account until the outstanding payment is received. Continued failure to pay may result in the suspension or termination of your agent account.
3.4 Refunds and Cancellations
Subscription fees are non-refundable except where a refund is required by applicable law or expressly agreed by us.
If you cancel your subscription, your access to the platform will normally continue until the end of your current billing period, unless otherwise stated or required by law.
3.5 Changes to Subscription Prices
We may change our subscription prices from time to time. Where a price change affects an existing subscription, we will provide at least 30 days’ notice before the change takes effect.
4. Commission Structure
4.1 Commission Earnings
Agents may earn commission on eligible travel bookings made through our platform. The current commission split is 70% to the agent and 30% retained by Sensational Travel Services, subject to the applicable booking and commission terms.
4.2 Supplier Commission Rates
Travel suppliers may pay commission on bookings, with rates typically ranging from 10% to 15%. Actual commission rates vary depending on the supplier, booking type, destination and applicable supplier terms.
These figures are indicative only and do not guarantee a particular commission rate on any booking.
4.3 Commission Payments
Commission will be payable to you after the supplier has confirmed the relevant booking and paid the applicable commission to Sensational Travel Services.
Payment timelines vary by supplier and may take several weeks or longer. Any applicable deductions, verification requirements or payment conditions will be communicated through our standard commission process.
4.4 No Guaranteed Income
We do not guarantee any particular level of income, bookings or commission earnings. Your results may depend on your effort, skills, marketing activities, customer demand, supplier terms and wider market conditions.
4.5 Commission Reversals and Cancellations
If a client cancels a booking, a supplier reverses a commission payment or a commission adjustment becomes necessary, we may adjust the affected commission or deduct the relevant amount from future earnings, subject to applicable law and the relevant booking terms.
Where repayment is required, we will communicate the reason and amount to you.
5. Client Payments and Trust Account Protection
Where client funds are required for travel bookings, you must follow the payment procedures and instructions provided by Sensational Travel Services.
Where applicable, client payments must be directed through our approved payment arrangements or designated trust account. You must not collect client funds into your personal bank account or use an unauthorised payment method.
We will explain the applicable arrangements for receiving, holding and processing client funds. Any breach of these requirements may result in suspension or termination of your account and, where appropriate, further legal action.
Any statements regarding trust account protection are subject to the actual arrangements in place and applicable legal requirements.
6. Your Responsibilities as an Agent
As an independent travel agent using our platform, you agree to:
Provide clients with honest, accurate and transparent information.
Comply with all applicable laws, regulations and industry requirements.
Maintain professional conduct in all interactions with clients and suppliers.
Complete any mandatory training before making bookings where required.
Keep your account details, passwords and login credentials secure and confidential.
Notify us promptly of suspicious activity, unauthorised access or security breaches.
Avoid making false, misleading or unsubstantiated claims about our services.
Accurately represent your relationship with Sensational Travel Services.
Follow our booking procedures, payment requirements and relevant supplier terms.
Handle client information responsibly and protect it against unauthorised access or disclosure.
You remain responsible for ensuring that your activities as an agent comply with the laws applicable to your business and location.
7. Prohibited Activities
You must not engage in any of the following activities while using our platform:
Making bookings for fraudulent purposes or using stolen payment details.
Sharing your account credentials with unauthorised third parties.
Copying, reselling or distributing our training materials without permission.
Using our platform to send spam or unsolicited marketing communications unlawfully.
Making defamatory, deceptive or misleading statements about competitors.
Attempting to hack, disrupt, damage or reverse-engineer our systems.
Infringing intellectual property rights belonging to us or third parties.
Misusing client information or personal data.
Engaging in unlawful activity or conduct that causes material harm to our business or reputation.
We may suspend or terminate your account if we reasonably believe that you have breached these rules. Where appropriate, we may also take further action in accordance with applicable law.
8. Intellectual Property
All content made available through our platform, including training materials, logos, text, graphics, designs and software, is owned by Sensational Travel Services or its respective licensors, unless otherwise stated.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and revocable licence to access and use our platform solely for the purpose of operating your travel agent business through our services.
You must not reproduce, modify, distribute, commercially exploit or create derivative works from our intellectual property without our prior written permission, except where permitted by law.
9. Data Protection and Privacy
We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
Our Privacy Policy explains how we collect, use, store and protect personal information.
You are responsible for ensuring that any client personal data you collect or handle is processed lawfully, securely and transparently. You must not use or disclose such information for purposes that are inconsistent with applicable data protection requirements.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Sensational Travel Services will not be liable for indirect or consequential losses, loss of profits, loss of income, loss of business opportunities, service interruptions, technical failures or acts and omissions of third-party suppliers.
We are not responsible for supplier errors or omissions except to the extent that liability cannot lawfully be excluded or limited.
Subject to applicable law, our total aggregate liability to you arising out of or in connection with these Terms will not exceed the total subscription fees you paid to us during the 12 months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
11. Indemnification
To the extent permitted by applicable law, you agree to indemnify Sensational Travel Services, its directors, employees and business partners against reasonable losses, claims, damages, liabilities and expenses arising directly from your unlawful conduct, breach of these Terms or infringement of third-party rights.
This provision does not apply to the extent that a loss results from our own negligence, breach of contract or other conduct for which we cannot lawfully exclude liability.
12. Suspension and Termination
12.1 Termination by You
You may cancel your subscription through your account settings or by following the cancellation procedure communicated by us. Unless otherwise stated, cancellation will take effect at the end of your current billing period.
You remain responsible for any outstanding amounts properly due before cancellation takes effect.
12.2 Termination by Us
We may suspend or terminate your account where reasonably necessary, including if you:
Materially breach these Terms.
Engage in fraudulent, unlawful or deceptive activity.
Fail to pay subscription fees when due.
Misuse the platform or compromise its security.
Engage in conduct that causes material harm to our business or reputation.
Where appropriate, we may provide notice or an opportunity to remedy the breach before taking action. Immediate suspension may be necessary in cases involving fraud, security risks or other serious concerns.
12.3 Effect of Termination
Upon termination, your right to access and use the platform will end.
Any outstanding commission will be reviewed and settled in accordance with the applicable commission terms, supplier payments and any lawful deductions or reversals.
Provisions that are intended by their nature to continue after termination, including those relating to intellectual property, liability, indemnification and outstanding obligations, will remain in effect.
13. Dispute Resolution
If a dispute arises between you and Sensational Travel Services, we encourage you to contact us first so that we can attempt to resolve the matter informally.
If the dispute cannot be resolved informally, it will be dealt with in accordance with the governing law and jurisdiction provisions set out below, subject to any mandatory legal rights that apply.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business practices or legal requirements.
Any revised Terms will be published on this page with an updated revision date. Where required by law or where a change materially affects your rights, we will provide appropriate notice.
Your continued use of the platform after revised Terms take effect may constitute acceptance of the changes, where permitted by applicable law.
15. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales.
Subject to any mandatory leg